Our studio policies help us maintain a safe space and community while maintaining the integrity of our business.

We have every intention in serving you in a professional manner and we ask that you do the same by reading and following our studio policies.


  • We have a zero tolerance policy for discriminatory behavior based on an individual’s (self) identity. Any form of abusive, disrespectful or discriminatory behavior will result in your removal and inability to continue attending classes at Soul Pole Dance & Fitness. No exceptions.
  • No street shoes on the dance/pole room area.
  • Alcoholic beverages or use is prohibited in the studio. If any instructor suspects a student to be inebriated (drunk), the instructor has the right to remove student from the class.
  • If any student is  behaving in a way that may cause a potential injury to self or others, the instruction has the right to remove student from class.
  • Please do not engage in phone conversations or lengthy text messages while the instructor is directing a class.
  • Please do not wear any oils or lotions to POLE class.


  • Please arrive 10 minutes before your class.
  • Doors will lock within 15 minutes of class start time. We reserve the right to not allow anyone that arrives late to enter the studio and join class. No exceptions. DO NOT BE LATE!
  • If you anticipate being late to class, please send a text to your instructor or directly to the studio’s line at 413-342-0680. It is at the discrepancy of the instructor to allow you to participate in class.
  • No passes will be credited or reimbursed for absence due to tardiness. No exceptions.


  • No undergarments are to be worn in place of pole wear.
  • No street shoes on the dance/pole room area.
  • No jewelry whatsoever while using the poles.


  • If you wish to film yourself please wait for the instructor to indicate when it’s okay to do so (usually at the end of class). In some instances the instructor may allow filming at her/his discretion (ie. to capture a new trick or move, etc.).
  • If any individuals are captured in your video, ask for permission before posting to social media.


  • You can switch a class up to 2 hours prior to the class.
  • You may cancel a class 4 hours prior to class.
  • There are no monetary refunds offered for cancelled or no-shows to classes. Absolutely no exceptions.
  • If you have a monthly pass you will be charged a $5 fee if you do not cancel within the 4 hour window. No exceptions.
  • We will try to accommodate cases in which emergencies arise as much as possible.
  • If for any reason we need to cancel classes (ie.weather, remodeling, etc.), student will be given the option to reschedule class or obtain a class credit. If you have a pass, the credit will be refunded.
  • For monthly pass holders, in the event that the studio remains closed for more than 24 hours due to weather, remodeling or other, we will extend the pass for the time loss in which you were not able to attend classes.


  • At this point in time we are reserving the use of open pole time to students only. If you are not a student at our studio, please contact us for clearance.
  • Share music time with your peers.
  • We ask that between the hours of 9am-5pm on weekdays the music not be played extremely loud as there are other offices in our building.
  • We strongly encourage the use of wireless headphones.
  • Please do not perform tricks or moves you have never done before or are out of your level. While we want to encourage our students to soar we also want you to be safe!
  • When you remove the pins from your pole to put them on spin, please place the pin in the appropriate glass dish on the shelves or ask a Soul Pole member for assistance.


  • There are no monetary refunds for classes, workshops or other special event cancellations or no shows. No exceptions.
  • If you cancel within the 4 hour cancellation period, a credit will be issued to your account. There are no monetary refunds.
  • If you are unable to use an already purchased class pass, we will gladly put a hold on it until you are able to do so.


Soul Pole Dance & Fitness, its owner and instructors, reserve the right to refuse service to any individual for any reason deemed necessary.

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UPDATED MASK MANDATE: Effectively immediately (9/10/21) masks are mandatory in the studio regardless of vaccination status.