Our studio policies help us maintain a safe space and community while maintaining the integrity of our business.

We have every intention in serving you in a professional manner and we ask that you do the same by reading and following our studio policies.

BEHAVIOR AT SOUL POLE

  • We have a zero tolerance policy for discriminatory behavior based on an individual’s (self) identity. Any form of abusive, disrespectful or discriminatory behavior will result in your removal and inability to continue attending classes at Soul Pole Dance & Fitness. No exceptions.
  • No street shoes on the dance/pole room area.
  • Alcoholic beverages or use is prohibited in the studio. If any instructor suspects a student to be inebriated (drunk), the instructor has the right to remove student from the class.
  • If any student is  behaving in a way that may cause a potential injury to self or others, the instruction has the right to remove student from class.
  • Please do not engage in phone conversations or lengthy text messages while the instructor is directing a class.
  • Please do not wear any oils or lotions to POLE class.

TIMELINESS

  • Please arrive 10-15 minutes before your class.
  • Doors will close at the beginning of every class.  This is to protect the privacy and safety of our students. DO NOT BE LATE!
  • If you are late, you can warm up on your own and join the class.
  • If tardiness becomes habitual and disruptive, it is up to the instructor to allow you to join the class or ask you to leave.

ATTIRE ETIQUETTE

  • NO NUDITY.
  • No undergarments are to be worn in place of pole wear.
  • No street shoes on the dance/pole room area.
  • No jewelry whatsoever while using the poles.

FILMING & PHOTOS

  • If you wish to film yourself please wait for the instructor to indicate when it’s okay to do so (usually at the end of class). In some instances the instructor may allow filming at her/his discretion (ie. to capture a new trick or move, etc.).
  • If any individuals are captured in your video, ask for permission before posting to social media.

CANCELLATIONS

  • If you need to cancel a class please let us know at least 6 hours in advance.
  • There are no refunds for cancelled classes after the 6 hour period or for no show classes. No exceptions.
  • If you have a membership you will be charged a $5 fee if you do not cancel within the 6 hour window. No exceptions.
  • We will accommodate cases in which emergencies arise.
  • If for any reason we need to cancel classes (ie.weather, remodeling, etc.), you (the student) will be given the option to reschedule class or obtain a refund. If you have a membership, we will extend the membership (or scheduled class) for the period in which we were closed.

OPEN POLE

  • Be mindful if there are more than 4 people attending open pole as you will need to share poles.
  • Share music time with your peers.
  • We ask that between the hours of 9am-5pm on weekdays the music not be played extremely loud as there are other offices in our building.
  • We encourage the use of wireless headphones.
  • Please do not perform tricks or moves you have never done before or are out of your level. While we want to encourage our students to soar we also want you to be safe!
  • Do NOT remove the pins from the poles on your own. Please ask a staff member.

REFUNDS

  • There are no refunds for class cancellations after our 6 hour cancellation period or for no shows. No exceptions.
  • If you are unable to use an already purchased class pass, we will gladly put a hold on it until you are able to do so. No refunds.
  • Workshop refunds can be requested within 5 days of purchase. In cases of emergencies we will only offer a refund in the form of credit to be used at a future workshop, class pass, packages or memberships.
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